You should now be able to format this cleaned up version of the document without running into problems. Note: If you have citations in footnotes, you will need to click in the footnotes section and repeat steps 3- 6. Open a new document and press +V to paste. Press +6 (above the “T” and “Y” key) to remove any additional hidden field codes. Press +A on the keyboard to highlight everything. This will remove the reference list and revert the citations to a temporary format. In Word 2000/2002(XP)/2003 go to the Tools Menu and select “EndNote > Unformat Citations” command. In Word 2007 with Endnote X or earlier, go to the Add-Ins tab and choose the “EndNote > Unformat Citations” command. In Word 2007 with Endnote X1 or later, go to the EndNote tab and choose the “Convert Citations and Bibliography > Convert to Unformatted Citations” command. In Word 2010/2013/2016 with Endnote X4 or later, go to the EndNote tab and choose the “Convert Citations and Bibliography > Convert to Unformatted Citations” command. The issue could be related to document corruption.
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